A glimpse into why we were named a Telstra Business Award Finalist

By Jennifer Maher

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This year, we were nominated, shortlisted, then named a finalist for the 2019 Telstra Business Awards. There were over 2100 applications across the ACT and we made it to the top five in our category.

While we didn’t win the title, we came close and here is why:

Back in April 2017, Ads approached Will to discuss whether he wanted to start a physiotherapy clinic with him. Will’s immediate thought was no, it was going to be too much extra work, running the business and providing the best care to his patients. 

Then I entered the conversation.

I am Will’s wife of almost 10 years. Before I had my kids, I lived and breathed all things administration and office management. When I told Will I would manage the clinic so he could focus on physiotherapy - Accelerate Physiotherapy was born.

For those of you who have been with us from the very beginning, you would remember we opened in July 2017 with 2 physiotherapists, a part time receptionist and me. Fast-forward 2 years and 2 months, and we have 5 full time physios, 1 part time physio, 1 massage therapist, 4 reception staff and me. Crazy hey!

From the outset, we wanted to make Accelerate the best workplace we could for our staff.  You may not know this but every day our staff have lunch together in our lunchroom.

Our lunchroom is a place of banter, coffee, delicious treats and way too much ESPN and Fox Sports. This is the heart of our physiotherapy practice. This hour together each day has been instrumental in building our rock-solid team culture.

Physiotherapy can be a challenging profession, both mentally and physically. We offer our staff, including administration staff, a 4-day week, which allows us to work hours that are convenient to our patients but also offers a balance with everyday life.

We also offer our staff various allowances such as professional development to ensure that our physios are up to date with the latest research. A mental health allowance is also available to our physios to put towards a range of services to help to relieve the everyday stress of life as a physiotherapist.

Little details in the clinic have been carefully considered, all staff are trained on reception and answer the phone if the admin team are busy and every person wears the same uniform. This creates a cohesive culture as we are all equal, no matter your role.

It’s all these little things behind the scenes that build our strong team which in turn benefits you as a patient. A Happy worker makes an exceptional physiotherapist.

When we met with the judges, they were thrilled with our proactive approach to redefine the practice of physiotherapy and our commitment to customer satisfaction. While we have fallen short on Thursday night, the process which we went through allowed us to reflect on what we have achieved over the past two years and also make some grand plans for the future…

Watch this space.

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